FAQ
FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically delivered within 5–12 business days across Australia.
Processing times are usually 1–3 business days before shipment.
Once your order has been dispatched, you will receive a tracking number via email.
Do you offer free shipping?
Yes — we currently offer free standard shipping within Australia.
Any applicable shipping costs will always be shown clearly at checkout.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear.
If you have not received tracking details after 5 business days, please contact us at:
Can I return my order?
Yes. We offer a 30-day return period for eligible items.
Returned items must be:
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Unused
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Unworn
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In original condition with tags attached
Please review our Return Policy for full details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
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The item is faulty
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The wrong item was received
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The item arrived damaged
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Australian Consumer Law requires otherwise
What if my item arrives damaged or faulty?
Please contact us within 48 hours of delivery.
Include:
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Your order number
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Clear photos of the issue
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Photos of the packaging if possible
We will review the issue and provide an appropriate solution in accordance with Australian Consumer Law.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it.
Please contact us as soon as possible at:
Once an order has been shipped, we cannot guarantee changes or cancellations.
What payment methods do you accept?
We accept major payment methods including:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Shop Pay
Available payment options may vary depending on your device and location.
Do you ship internationally?
Currently, we primarily ship within Australia.
For international shipping enquiries, please contact our support team.
I entered the wrong shipping address. What should I do?
Please contact us immediately at:
We will do our best to update your shipping information before your order is dispatched.
How can I contact customer support?
You can reach our support team at:
We aim to respond within 24–48 business hours.