Refund Policy

Refund Policy

REFUNDS

At ELVANI SYDNEY, we aim to ensure customer satisfaction with every order.

This Refund Policy outlines your rights and our procedures regarding refunds, returns, and cancellations in accordance with Australian Consumer Law.

CHANGE OF MIND REFUNDS

We may offer refunds for change-of-mind returns if:

  • The request is made within 30 days of delivery

  • The item is unused and unworn

  • All original tags and packaging are included

  • The item is returned in original condition

Please note:

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are generally non-refundable

  • Refunds are processed after the returned item has been received and inspected

We reserve the right to refuse returns that do not meet these conditions.

NON-REFUNDABLE ITEMS

The following items are generally not eligible for refunds unless required under Australian Consumer Law:

  • Final sale or clearance items

  • Gift cards

  • Earrings and certain accessories

  • Underwear

  • Swimwear without hygiene protection

Any non-returnable items will be clearly identified where applicable.

FAULTY, DAMAGED, OR INCORRECT ITEMS

If you receive an item that is:

  • Faulty

  • Damaged

  • Incorrect

  • Not as described

please contact us within 48 hours of delivery at:

info@elvanisydney.com

Include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging if applicable

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

This may include:

  • A replacement

  • A repair

  • A refund

where applicable.

ORDER CANCELLATIONS

Orders may only be cancelled before they have been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

REFUND PROCESSING TIMES

Once your return or refund request has been approved:

  • Refunds will be issued to the original payment method

  • Please allow up to 10 business days for the refund to appear

  • Processing times may vary depending on your financial institution

You will receive confirmation once your refund has been processed.

LATE OR MISSING REFUNDS

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Allow additional processing time

If you still require assistance, please contact us at:

info@elvanisydney.com

AUSTRALIAN CONSUMER LAW

Nothing in this Refund Policy excludes or limits your rights under the Australian Consumer Law (ACL).

Under Australian Consumer Law, customers may be entitled to refunds, repairs, or replacements for products that:

  • Are faulty

  • Are unsafe

  • Are not fit for purpose

  • Differ significantly from their description

For more information, please visit:

Australian Consumer Law

CONTACT US

ELVANI SYDNEY
📧 info@elvanisydney.com