Privacy Policy
Privacy Policy
PRIVACY POLICY
Last updated: May 2026
At ELVANI SYDNEY, we are committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
When you visit our website or place an order, we may collect the following types of personal information:
Personal Information
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment details
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Order history
Device & Usage Information
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IP address
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Browser type
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Device information
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Time zone
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Pages visited
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Website interaction data
Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse traffic, and personalise your experience.
You may disable cookies through your browser settings, although some parts of the website may not function properly.
HOW WE USE YOUR INFORMATION
We may use your information to:
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Process and fulfil orders
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Provide shipping and tracking updates
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Communicate with you regarding your purchase
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Respond to customer support enquiries
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Improve our website and services
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Detect fraud or suspicious activity
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Comply with legal obligations
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Send marketing communications where permitted by law
You may unsubscribe from marketing emails at any time.
PAYMENT INFORMATION
Payments are securely processed through trusted third-party payment providers.
ELVANI SYDNEY does not store or have direct access to your full payment card information.
SHARING YOUR INFORMATION
We may share your information with trusted third parties where necessary to operate our business, including:
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Payment providers
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Shipping and logistics partners
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Website and hosting providers
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Marketing and analytics providers
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Fraud prevention services
We only share information necessary for these services to operate.
We do not sell your personal information to third parties.
INTERNATIONAL DATA TRANSFERS
Your information may be processed or stored outside Australia, including by third-party service providers.
Where applicable, we take reasonable steps to ensure your information remains protected in accordance with Australian privacy laws.
DATA RETENTION
We retain personal information only for as long as necessary to:
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Provide our services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
YOUR RIGHTS
Depending on your location and applicable laws, you may have the right to:
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Access your personal information
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Request corrections to inaccurate information
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Request deletion of your information
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Withdraw consent for marketing communications
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Lodge a complaint regarding privacy concerns
To exercise any of these rights, please contact us at:
THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies separately.
SECURITY
We take reasonable measures to protect your personal information against:
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Unauthorised access
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Misuse
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Loss
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Disclosure
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Alteration
However, no method of online transmission or storage is completely secure.
CHILDREN'S PRIVACY
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be published on this page.
AUSTRALIAN PRIVACY RIGHTS
This Privacy Policy is intended to comply with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth).
For more information regarding Australian privacy rights, please visit:
Office of the Australian Information Commissioner
CONTACT US
If you have questions regarding this Privacy Policy or your personal information, please contact us:
ELVANI SYDNEY
📧 info@elvanisydney.com