Shipping Policy
Shipping Policy
SHIPPING INFORMATION
At ELVANI SYDNEY, we aim to provide a smooth and reliable delivery experience throughout Australia.
Please review the information below regarding shipping times, processing, and delivery expectations.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or Australian public holidays.
During periods of high demand, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email including tracking information.
SHIPPING TIMES
Australia
Estimated delivery time:
5–12 business days
Please note that delivery times are estimates and may vary depending on:
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Your location
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Carrier delays
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Weather conditions
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Customs or logistics disruptions
We are not responsible for delays caused by shipping carriers or circumstances outside our control.
SHIPPING COSTS
We currently offer:
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Free standard shipping within Australia
Any applicable shipping fees will always be clearly displayed at checkout before payment.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update after shipment.
If you have not received your tracking information within 5 business days, please contact us at:
INCORRECT SHIPPING DETAILS
Customers are responsible for providing accurate shipping information at checkout.
If incorrect or incomplete information is provided:
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We cannot guarantee successful delivery
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Additional shipping fees may apply
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Delays may occur
If you notice an error in your shipping address, please contact us immediately after placing your order.
LOST OR STOLEN PACKAGES
ELVANI SYDNEY is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If your tracking states that your order has been delivered but you have not received it, we recommend:
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Checking with household members or neighbours
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Contacting the shipping carrier directly
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Contacting local postal services
If you need assistance, please contact our support team.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
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Your order number
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Clear photos of the damaged item(s)
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Photos of the packaging
We will review the issue and work toward an appropriate resolution in accordance with Australian Consumer Law.
DELIVERY DELAYS
While we strive to meet all estimated delivery times, delays may occasionally occur due to:
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High shipping volumes
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Carrier disruptions
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Customs inspections
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Severe weather events
We appreciate your patience and understanding.
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy excludes or limits your rights under the Australian Consumer Law (ACL).
Customers may be entitled to certain remedies, including refunds, replacements, or compensation where required by law.
For more information, please visit:
CONTACT US
If you have any questions regarding shipping, please contact us:
ELVANI SYDNEY
📧 info@elvanisydney.com